How many times have you had to deal with a customer “service” rep only to find yourself getting the hard-sell on a host of products you don’t want? Sadly, this is not merely becoming common practice, it is now the status quo.

Look, I don’t mind a company trying to make money. If they don’t make money, they go out of business and I lose my internet, and that would seriously piss me off.

But in these days of behemoth companies, it seems that they have learned that they can take advantage of our dependence on them to the point where they ignore a customer’s needs  and instead force their reps to try to sell all sorts of worthless crap, enforcing this policy with everything from Walmart gift cards to threats and Office Space-like forms.

All of this can be very debilitating to the customer service reps as well. It is very difficult to take pride in your work when it is systematically stripped of all that is noble and just–namely, helping someone in need and making them happy.

I can’t help but think that the time is getting ripe for a large, powerful company to finally say “Screw the money. All we need is love.” I think they’d be surprised at how much more profitable they become.