So it’s time for a quiz.

This one is about business etiquette, which is really just common etiquette. Too often, manners are dismissed as snobbishness, but what they are really about is making people comfortable. About a year ago, I took a seminar at work on this very subject and learned that it’s not just a matter of being polite–it’s a matter of making the client comfortable so that you can form a bond with them. The best advice was to repeat a person’s name as often as possible during the conversation, both to make it easier to remember and to make sure you got it right in the first place.

Watch out, there are some trick questions. And at least one that had me really puzzled (number 5.) Why on EARTH would it be okay to preorder for everyone? I can understand having a limited menu, but it seems to me that dietary restrictions and the like would dictate that it’s impolite to make that decision for people. Can anyone shed light on this?